Booking Information for Leofoo Resort Guanshi:
1. All prices on the official website include taxes and service fees. Guests using the online booking system are required to agree to pay a 30%
deposit of the total order amount to secure the room and price.
2. Age requirement for accommodation: Guests must be at least 20 years old to check in at the hotel.
3. Credit card payments made on the website will be charged immediately to the provided credit card account.
4. To ensure the security of your credit card transaction, the online booking information should match the information of the person checking in.
At the time of check-in, the same identification documents must be provided.
5. After completing an online room reservation, if you need to cancel, please do so directly on the official website. Cancelation requests made
manually will not be accepted. Refunds may take approximately 21 business days.
6. After completing an online room reservation, if you need to change the check-in date or details, please contact the reservation center at
+886-2-6616-6521. There is no need to cancel and rebook.
7. Reservations can be postponed up to three days before the stay (excluding the day of check-in). Changes cannot be made within three days
(excluding the day of check-in). For postponed reservations, the room package content and price will follow the hotel's current seasonal
announcements.
8. In case of force majeure: if there is a typhoon warning from the Central Weather Bureau (based on the departure location and the hotel's location),
an earthquake disaster (based on the departure location and the hotel's location), or road collapses preventing immediate access to Leofoo Resort
Guanshi. If your reservation meets the above conditions, we are able to accommodate room reservation extensions. The deposited amount can be
retained for up to three months for future use.
9. For postponed reservations, guests must call to confirm the new date. Reservations can be postponed only once, and if there is no confirmation
call, the paid deposit will be forfeited without further notice.
10. Check-in time is 3:00 PM, and check-out time is 11:00 AM. If your accommodation package includes tickets to Leofoo Village Theme Park, you
can collect your park tickets at the hotel's front desk on the morning of your stay.
11. There are no elevators in the guest room area. Guests with limited mobility are advised to choose the Congo rooms on the first floor (with two
double beds or one double bed + two single beds). Additional beds are not available in any of the guest rooms. We apologize for any inconvenience
this may cause.
12. All guest room bathrooms are designed with shower facilities and do not include bathtubs, baby bathtubs are available for free upon request
(include a water scoop and a stool).
13. Leofoo Village Service Center provides pet boarding services. Guests need to bring their own pet food, and service is available only during the
theme park's operating hours with staff supervision.
14. For reservations made with a "credit card" payment for the deposit or advance room rates, if you cancel the reservation, you are still responsible
for any credit card-related fees (such as foreign transaction fees) charged by financial institutions.
15. ★ Leofoo Resort encourages environmental protection and encourages guests to bring their own personal toiletries. ★
Starting from 2018/6/1, one-time disposable amenities such as toothpaste, toothbrushes, combs, shower caps, and slippers will not be provided
automatically in guest rooms. However, reusable and washable amenities such as towels, bed sheets, pillowcases, and hairdryers are not affected
by this policy.
16. After successfully booking a room, you will be redirected to the booking confirmation page. If you are not redirected, you can go to the hotel's
website → Online Booking → Member and Order Information to check the status of your booking. If you are unable to find your booking, please
contact the hotel.
17. The hotel's online booking deposit collection is in accordance with the regulations of the Tourism Bureau's "Standardized Contract." A deposit
of 30% of the total order amount is collected as the booking deposit. Cancellation charges will be based on the following legal provisions:
● 100% of the prepaid deposit amount will be charged if the guest cancels on the check-in day.
● 80% of the room rate prepaid deposit amount will be charged if the guest cancels within 1 day before check-in.
● 70% of the room rate prepaid deposit amount will be charged if the guest cancels within 2-3 days before check-in.
● 60% of the room rate prepaid deposit amount will be charged if the guest cancels within 4-6 days before check-in.
● 50% of the room rate prepaid deposit amount will be charged if the guest cancels within 7-9 days before check-in.
● 30% of the room rate prepaid deposit amount will be charged if the guest cancels within 10-13 days before check-in.
● 0% of the room rate prepaid deposit amount will be charged if the guest cancels within 14 days (including 14 days) before check-in.
• If there are changes to the above legal provisions, the most recent regulations of the Tourism Bureau's "Standardized Contract" will be followed.
For related regulations and information, you can refer to the following link: https://www.ezhotel.com.tw/notice.pdf.
18. Cancellation Process
• (1) Click on "Online Booking" on the hotel's official website.
• (2) Click on "Member and Order Information" in the booking function menu.
• (3) Enter your account and password on the order record inquiry page.
• (4) Click the "Inquire" button on the order list page.
• (5) Click the "Cancel Booking" button at the bottom of the order details page.
• (6) Confirm and cancel the booking.
Q&A
Q1: There are many different accommodation options at Leofoo Resort Guanshi. How should I go about booking the best one for me?
A: Booking Information:
1. The room types at Leofoo Resort Guanshi are divided into two categories: two double beds rooms (Congo flat rooms type) or three double beds
rooms (Kenya loft design rooms). Both options are priced on a per-person basis. Depending on the specific project details, there may be slight
variations in pricing. For more information, please refer to the details provided for each project.
2. Infants aged 0-2 staying in the room without occupying a bed are not included in the package headcount. (They can stay for free, but the package
contents are not included.)
3. If the number of occupants exceeds the specified package headcount, you can “add extra occupants for an additional fee”. (The exact fee may
vary based on the specific project. For more details, please refer to the additional person conditions outlined in each project.)
4. If the number of occupants for the chosen package exceeds the original room type's maximum capacity, you will need to upgrade to a larger room
type with an additional charge. (For example, if the original package is designed for 2 persons and you intend to stay in a Congo room (4-person
capacity room) with 5 persons, you would need to first upgrade to a Kenya room (6-person capacity room) with an additional fee and then proceed to
add the extra person(s) with the corresponding charge.
5. If a specific project offers a "Stay without Additional Charge" promotion, it means that if the actual number of occupants exceeds the specified
package headcount, the extra occupants can stay without an additional fee (This is subject to the condition that the package contents are not
included for the extra occupants). When making a reservation on the booking page, you do not need to enter the option for adding extra occupants.
If you still wish to add occupants while maintaining the package inclusions, you can choose the option of adding occupants at an additional cost.
However, if you exceed the capacity of the booked room type, you will still need to upgrade to a more suitable room type by paying an additional fee.
Room Booking Process: (Click on the image to enlarge)
Q2: What are the different types of hotel rooms, and is it possible to upgrade by paying an additional fee? What are the differences
between the various room types?
A: Leofoo Resort Guanshi offers a total of 161 African-themed guest rooms, categorized as follows:
Regular Room Types:
Congo Rooms
Congo Field Room: 427 square feet/ single floor flat room type, suitable for 2-4 people, with one double bed + two single beds
Congo Sky Room: 427 square feet/ single floor flat room type, suitable for 2-4 people, with one double bed + two single beds
Congo Grassland Room: 427 square feet/ single floor flat room type, suitable for 2-4 people, with two double beds
Congo Greenery Room: 427 square feet/ single floor flat room type, suitable for 2-4 people, with two double beds or one double bed+two single beds
Kenya Rooms
Kenya Sky Room: 641 square feet/loft design, suitable for2-6 people, with three double beds.
Kenya Grassland Room: 641 square feet/loft design, suitable for2-6 people, with three double beds.
Kenya Greenery Room: 641 square feet/loft design, suitable for2-6 people, with three double beds.
Golden Suites: 712 square feet/African-style/single floor flat room type, suitable for2-4 people, with two double beds, exclusive amenities and
privileges.
Diamond Suites: 783 square feet/ Moroccan-style/single floor flat room type, suitable for2-4 people, with two double beds, exclusive amenities and
privileges.
Room Upgrade Rules: For each upgrade to a higher room category, there is an additional charge of NT$ 2,000 + 10%.
Congo Field Room→Congo Sky Room(additional charge: NT$ 2,000+10%)
Congo Sky Room→Congo Grassland Room(additional charge: NT$ 1,000+10%)
Congo Grassland Room→Congo Greenery Room(additional charge: NT$ 1,000+10%)
Congo Greenery Room→Kenya Sky Room(additional charge: NT$ 2,000+10%)
Kenya Sky Room→Kenya Grassland Room(additional charge: NT$ 1,000+10%)
Kenya Grassland Room→Kenya Greenery Room(additional charge: NT$ 1,000+10%)
Kenya Greenery Room→Golden Suites(additional charge: NT$ 2,000+10%)
Golden Suites→Diamond Suites(additional charge: NT$ 2,500+10%)
Special Theme Room Types:
Baby Exploration Room: 427square feet/single floor flat room type, suitable for2-4 people with two double beds
Hobby Honey Room: 427square feet/ single floor flat room type, suitable2-4 people with two double beds + jeep-shaped bed
(This room type is the Greenery Room facing the courtyard. The outside view from the window is partially obscured by the courtyard's wooden
walkway, so animals cannot come close to the window. If you wish to observe animals up close, we recommend taking a walk on the outdoor
wooden walkway for viewing or selecting other themed room types.)
Congo Capybara Rooms: 427 square feet/single floor flat room type, suitable for2-4 people with two double beds
Kenya Capybara Rooms: 641 square feet/loft design, suitable for2-6 people with three double beds
Categorized by Landscape Views: (Sky, Greenland, and Greenery)
The main difference between the Sky Room, Grassland Room, and Greenery Room lies in their outdoor views. The Sky and Grassland Rooms offer
vistas of the blue sky, mountain ranges, and animal habitats. On the other hand, the Greenery Room faces the courtyard's animal observation area,
allowing you to observe the behaviors of African animals.
All three room types offer views of animals, with variations in the types of animals you can see. The outward Sky Rooms offer views of the sheep
herd and ostriches within the room; the Grassland Rooms provide opportunities to observe animals like capybaras, call ducks, pygmy goats, lemurs,
and meerkats; and the Greenery Rooms facing the courtyard offer glimpses of zebras, rhinoceroses, flamingos, lemurs, and meerkats as they move
around freely. No matter which room type you choose, stepping out onto the wooden walkway allows you to enjoy the view of the animals within
the courtyard.
Reminder: Due to weather conditions and the animals' well-being, exhibit arrangements may be adjusted. The animals are allowed to roam freely;
thus, the actual window views may vary based on the on-site situation.
Categorized by room type: (Congo and Kenya)
The main difference between the Kenya room and Congo room: Kenya rooms can accommodate up to six people and feature a loft design with an
outdoor balcony. On the other hand, Congo rooms are designed on a single floor and can accommodate up to four people. These rooms feature
large floor-to-ceiling windows, but please note that the windows cannot be opened.
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Q3: What is the time for Check in and Check out?
A: Time for Check in is 15:00 / Time for Check out is 11:00.
Note: If the package includes complimentary Leofoo Village wristbands, you can collect the amusement park wristbands first and enjoy your time at
Leofoo Village. Your luggage can be stored at the front desk, and you can retrieve it once you return to the hotel later in the day. You can proceed
with the check-in process at the Leofoo Resort counter starting from 7:00 AM. (The check-in time is from 15:00) The park wristbands provided with
the package offer unlimited access for two days, valid for the day of check-in and the following day. (Extension is not available.)
Q4: How to get to Leofoo Resort Guanshi from Taipei?
A:
“By driving”
Taking National Freeway No. 1 (Sun Yat-sen Freeway)
Driving Southbound: Exit at 52K Airport System Interchange to National Freeway No. 2 toward Taoyuan Yingge direction, then connect to National
Freeway No. 3 southbound. Take Exit 73K Gaoyuan Interchange and follow the signs for approximately 2.1 kilometers to reach "Leofoo Resort
Guanshi."
Driving Northbound: From Exit 99 Hsinchu System Interchange, connect to National Freeway No. 3 northbound. Take Exit 73K Gaoyuan Interchange
and follow the signs for approximately 2.1 kilometers to reach “Leofoo Resort Guanshi."
Taking National Freeway No. 3 (Northern Second Freeway)
Driving Southbound: Take Exit 73K Gao Yuan Interchange and follow the signs for approximately 2.1 kilometers to reach "Leofoo Resort Guanshi."
Driving Northbound: Take Exit 73K Gaoyuan Interchange and follow the signs for approximately 2.1 kilometers to reach "Leofoo Resort Guanshi."
There are parking lots available for regular cars and tour buses within the park area for visitors.
”By Train” Take the train to Zhongli Station and transfer to Hsinchu Bus that heads to Leofoo Village.It takes about an hour and a half from Taipei.
“By Bus” Buses from Taipei, Hsinchu, and Zhongli all have routes to Leofoo Village. Please refer to the instructions below for details. It takes about
an hour and a half from Taipei.
TUB bus service:
Route: Songshan Airport (Bus Stop No.5)→Chang Gung Memorial Hospital (via Dunhua North Road dedicated bus lane)→Zhongxiao Dunhua MRT
Station (Dunhua South Road Section 1 dedicated bus lane)→Cheng Gong Public Housing→Gong Guan Station (In front of National Taiwan
University of Science and Technology parking lot)→Xiulang Elementary School→Private Chih-Kuang Vocational High School of Business and
Technology →Jing An Station→LongTan Bus Terminal→First Bank on Zhongzheng Road→Window on China→Leofoo Village.
Departing from Taipei Songshan Airport (Southbound):
First Bus: 6:00 AM; Last Bus: 10:30 PM.
Departing from Leofoo Village (Northbound): First Bus: 5:50 AM; Last Bus: 9:40 PM.
Taipei Tailian Bus 03-480-3885, Hsinchu Yalan Bus 03-575-3322(Transfer to Tailian Bus at Longtan.)
Zhongli Hsinchu Bus 03-425-3121, Taichung Taichung Bus 0800-800-126(Transfer to Tailian Bus at Longtan.)
Q5: Does the hotel provide shuttle services from the HSR Hsinchu, Taoyuan Station, or Taoyuan Airport to Leofoo Resort Guanshi??
A: There are two types of shuttle services available from HSR Hsinchu Station: shuttle buses and taxis.
1. ”High-Speed Rail Station Shuttle”
“Leofoo Village - HSR Hsinchu Station”
* This is Hsinchu County Government's Tourism Bus Number 2, charged according to fare, payment can be made on the bus by cash or using the
EasyCard.
* Boarding Information
Operating Hours: (Weekend Only - Saturday, Sunday, and National Holidays)
From Leofoo Village > HSR Hsinchu Station 15:30, 16:00, 16:30, 17:00, 17:30, 18:00
From HSR Hsinchu Station > Leofoo Village 08:00, 08:30, 08:45, 10:00, 10:20. 10:30
Route: HSR Hsinchu Station<->Leofoo Village Theme Park
Estimated Travel Time: 30 minutes
Fare: Regular NT$ 45 , Concession NT$ 24 (above 65 years old and children between 6~12 years old)
Payment: Cash payment on board or use of EasyCard (environmentally friendly, no paper ticket needed)
Boarding Locations: (1) Outbound: HSR Hsinchu Station Number 5 Bus Platform (bus transfer station on the right side of HSR Exit 4)
(2) Inbound: Waiting area in front of the ticket booth at Leofoo Village Theme Park
Note: Leofoo Village is a 7-minute walk from Leofoo Resort. Please approach the Leofoo Village Customer Service Center to request assistance in
contacting the shuttle bus. Service personnel will provide a number tag for you to wait patiently at the entrance.
2. “TaxiPaid Cars”
The hotel offers a reservation-based taxi service for transportation. However, prior booking is required, and charges are based on the vehicle type.
Approximately a 30 -minute drive from HSR Hsinchu Station or Taoyuan Airport to the resort. Reservation hotline:03-547-5365#9 and ask for the
front desk. |
Q6: What are the bathroom facilities in the rooms? Is there a DVD player in the room? Are baby strollers/wheelchairs provided?
A: The rooms do not come with a DVD Player. The bathroom does not have a bathtub. The shower and toilet are separate. The Congo rooms have
one bathroom set, while the Kenya rooms have two bathroom sets. Both room types' bathrooms are located on the first floor. If you require a
wheelchair or baby stroller, please make a reservation and register for their use in advance.
Q7: Are there facilities like saunas in the hotel? What leisure facilities are available in the hotel? Are there any recommended activities?
A: Leofoo Resort is an eco-friendly resort and does not provide facilities such as saunas, gyms, swimming pools, etc. We encourage guests to
connect with nature. The hotel also offers a wide range of indoor recreational activities for guests to participate in.
● Introduction to Selected Guest Activities: Complimentary for Hotel Guests!Every morning, there are various activities, including Introduction to
animals in the resort, African welcoming dance, African celebrations, and the evening 'Goodnight Animals' storytelling sessions. Additionally, there's
a weekly ‘Meet the flying fairies’ show where you can experience the free-flight training of the African Grey Parrots. On Saturdays, Sundays, and
Mondays, there's an exclusive 'Journey of exploration with the colorful elves,' where the zookeepers will guide you in getting to know the colorful
macaws.
● African Ecological Adventure: The grassland animals freely roaming within Leofoo Resort are meticulously cared for, making them the prime
reason you shouldn't miss visiting Leofoo Resort Guanshi.We have meticulously planned a variety of up-close animal interactive experiences to take
you on a journey to the African savannah, where you can get to know the adorable and captivating animals up close and gain a deeper
understanding of the importance of ecological conservation.
● Creative Crafts DIY: Leofoo Resort Guanshi provides the most abundant in-house activities at Forest Ecology Hall, suitable for family activities.
There are also many DIY activities that families can participate in together, allowing children to create their own unique artworks during their vacation.
Q8: How many kinds of animals are there in Leofoo Resort Guanshi?
A: There are 20 kinds of animals in the ecological area, which are zebras, white rhinoceroses, meerkats, ring-tailed lemurs, alpacas, African spurred
tortoise, red-footed tortoises, greater flamingos, Chilean flamingos, black swans, ostriches, grey crowned cranes, capybaras, pygmy goats, call
ducks, herons, ponies, Jacob sheep, African goats and North African Barbary sheep. In addition, there are also African grey parrots and macaws
being raised within the resort premises.
Animal Distribution:
Courtyard Area: Jacob sheep, zebras, white rhinoceroses, meerkats, ring-tailed lemurs, African spurred tortoises, red-footed tortoises, greater
flamingos, Chilean flamingos, ostriches, grey crowned cranes, black swans.
Giraffe House Skyview Area: North African Barbary sheep, ostriches.
Zebra House Grassland View Area: Capybaras, pygmy goats, call ducks, red-footed tortoises, African spurred tortoises, meerkats, ring-tailed lemurs,
alpacas, herons.
Home of Lambs, Home of Ponies: African goats, ponies.
Note: The distribution of animals is subject to adjustments based on the animals' conditions and exhibition planning. The actual exhibition species
on-site take precedence.
Q9: What is the difference between the introduction to animals in the resort and Zoo Safari within the resort?
A: The animal introduction takes place in the central courtyard of the resort, where professional staff guide guests along wooden walkways to provide
detailed explanations about the ecological characteristics and behaviors of around 18 different animal species in the resort's overall landscape area.
Please note that the introduction to animals in the resort is not suitable for feeding or touching the animals. The Zoo Safari is part of the private
theme activities and is available to guests who sign up for this program. Guests participating in this activity will be guided by staff members and
taken to the Leofoo Village, where they can observe carnivorous animals such as lions, tigers, black bears, and more. In the herbivore animal area,
guests can also disembark from the vehicle and feed herbivorous animals such as lambs. The entire journey lasts approximately 60 ~ 70 minutes.
Q10: The room rate includes one night's stay and two meals. What are the contents of the breakfast and dinner?
A: The hotel has two themed restaurants. The first one is the Cape of Good Hope Restaurant on the first floor, which features an African flavor. The
second one is the Phoenix Restaurant on the second floor, which focuses on Hakka cuisine. The breakfast and dinner offerings will vary based on
the number of guests in the room and may include buffet or set menu options.
Cape of Good Hope Restaurant opening hours:
Daily: 11:00-21:00 (Last order: 20:30)
Phoenix Restaurant opening hours:
Weekdays/Weekends
Buffet Breakfast: 7:00-10:00
Buffet Dinner :17:30~21:00
Q11: What are the guidelines for pet boarding at Leofoo Resort Guanshi?
A: The "Pet Center" is located at the Leofoo Village Guest Services Center. A fee of NT$ 100 per pet per stay will be charged for guests who wish to
bring their pets. Additional charges will apply if an overnight stay for the pet is required.
． When depositing your pet, please provide personal identification. The identification will be returned when you retrieve your pet.
． The types of pets allowed for storage are mainly common pets such as cats, dogs, rabbits, etc. For special pets such as reptiles, birds, rodents,
etc., please bring your own pet cage.
． Our center provides water for pets.
． Pet Center does not provide pet food.
． Our center provides 24-hour air conditioning facilities for overnight pets.
． If you would like to visit the pets placed in the Pet Center, please inquire at the front desk of the hotel lobby.
*Leofoo Village Guest Services Center Hotline: 03-5475665 #9
Q12: Does the hotel provide children's amenities?
A: In-room, we offer complimentary baby cribs, baby bathtubs, baby safety rails, and bottle sterilizers. Please make sure to request any necessary
child-related amenities when booking your room, as the hotel provides a limited quantity. |
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